Customer service Made in Germany
We are leaders not only in communication technology, but also in service and customer support.
Even though our systems are generally very complex, we always strive to help our customers as simply and easily as possible, whether it's updates, error analysis, or repairs.
DELTA Electronics is always by your side.
Technical support
Please use the search function or select a category using the category filter. Within the selected category, you will find all available files for viewing or download.
Schedule a callback
Would you prefer to speak directly with one of our representatives? No problem. You can schedule a callback appointment with us via the link below. One of our service representatives will then call you back as soon as possible and take care of your request.
Repair instead of replace
Should our products have a defect, we also offer a comprehensive repair service.
Repair service at DELTA Electronics
All our products are designed to have a long lifespan.
That's why, as a company, we follow the philosophy of repairing products rather than replacing them directly.
This approach also supports our contribution to sustainability.
Instructions for repairs
Before sending the defective devices, please send an RMA (Return Material Authorization) request to our repair and service department.
This RMA process serves to ensure the structured and unambiguous return of goods and avoids subsequent inquiries.
Please note our Information on the RMA process and use exclusively our RMA form.
Once you have completed the RMA form, please send it as an Excel file via email to service@dct-delta.de
More Information
After registering your RMA request with us, you will receive an RMA number to complete the RMA form. Please include a copy of the completed RMA form with this RMA number in each shipping carton. The barcode for the RMA form in TTF format can be found [here/below/etc.]. here.
Instructions for submissions
Shipments without an RMA number cannot be processed! Our receiving department only accepts packages addressed to our premises (postage paid). service@dct-delta.de (Incoterm 2020: DDP).
For shipments from non-EU countries, we always require a copy of the DELTA invoice for the faulty product for customs clearance.
Shipping address for repairs
DCT DELTA AG
repair service
RMA # (assigned number)
Bodanrückstrasse 1
78351 Bodman-Ludwigshafen
Together we will find the solution